Papapa Plantation Reservation Policies:

Papapa Ohana policies

Check In/ Check out

Normal check in time is 4:00 pm, and check out is 10:00 am. We make every effort to accommodate flight schedules. If any changes are necessary, please notify us at the time of booking your reservation. A $50 per hour charge will be applied against the security deposit for any guest failing to leave at the designated checkout time unless arrangements have been in advance with the caretaker or the main office.

Unless you have prior approval, please no checking-in or dropping off groceries or luggage prior to the 4pm check-in time. This is to respect the guests who may not have left yet and the housekeepers who need the time without interruption to get the house clean for your arrival.

Security Deposit

Security Deposit is refundable 30-45 days following check out. Any international calls, excessive cleaning, and/or property damage will be withheld from security deposit.

Reservations

Reservations (to begin your reservation process click here): Reservation holds are only valid when confirmed by direct contact with the Papapa Staff. The following stipulations apply to formally hold a reservation: a completed Guest Reservation Application Form plus a $1,000 refundable deposit must be received within 10 days after confirmation of availability to hold your reservation. We accept cashiers checks, money orders, and personal checks. We also accept all major credit cards for the initial $1000 deposit **. There is no fee for the initial deposit, but if you want to pay the remaining balance with a credit card there will be an additional 3% service fee added on to the remaining balance. The balance on the account is due 45 days prior to arrival date. If you are booking a reservation within 45 days of arrival we require full payment within 10 days after confirmation of availability. (Inquires into availability do not constitute a hold)

** If you are booking a long term rental or over a holiday, a deposit of 1/2 of the total rental is due within 10 days to hold the reservation instead of the standard $1000 deposit

Cancellations & Refunds (click here to request a cancellation or refund)

Cancellations of reservations at any time after the signed Guest Reservation Application Form has been received may result in forfeiture of deposit. Refund of monies paid for rental and services will be made only under the following circumstances:

(1) the home is re-booked for the period of your initial reservation.
(2) If a portion of the rental time is re-booked, a pro-rated refund will be made. All refunds of rental payments, whether in whole or pro-rated will be subject to a 10% service fee against the total amount of the rental monies owed. To protect against cancellations due to unforeseen events, we recommend that guests purchase travel insurance.

Security deposit may be forfeited if total occupancy exceeds 12 people (16 if renting both Ohana house and cottage).

Indemnification

Renter shall indemnify, defend and hold owner harmless from any claim, loss or liability arising out of or related to any activity on the rental premises of renter and any person who comes on the premises at the invitation or with the acquiescence of the renter

Papapa Cottage Policies

Check In/ Check out

Normal check in time is 4:00 pm, and check out is 10:00 am. We make every effort to accommodate flight schedules. If any changes are necessary, please notify us at the time of booking your reservation. A $50 per hour charge will be applied against the security deposit for any guest failing to leave at the designated checkout time unless arrangements have been in advance with the caretaker or the main office.

Reservations

Reservation holds are only valid when confirmed by direct contact with the Papapa Staff. The following stipulations apply to formally hold a reservation: a completed Guest Reservation Application Form plus a $400 refundable deposit must be received within 10 days after confirmation of availability to hold your reservation. We accept cashiers checks, money orders, and personal checks. We also accept all major credit cards for the initial $400 deposit **. There is no fee for the initial deposit, but if you want to pay the remaining balance with a credit card there will be an additional 3% service fee added on to the remaining balance. The remaining balance on the account is due 45 days prior to the arrival date. If you are booking a reservation within 45 days of arrival we require full payment within 10 days after confirmation of availability. (Inquires into availability do not constitute a hold)

** If you are booking a long term rental or over a holiday, a deposit of 1/2 of the total rental is due within 10 days to hold the reservation instead of the standard $400 deposit

Cancellations & Refunds

Cancellations of reservations at any time after the signed Guest Reservation Application Form has been received may result in forfeiture of deposit. Refund of monies paid for rental and services will be made only under the following circumstances:

(1) the home is re-booked for the period of your initial reservation.
(2) If a portion of the rental time is re-booked, a pro-rated refund will be made. All refunds of rental payments, whether in whole or pro-rated will be subject to a 10% service fee against the total amount of the rental monies owed. To protect against cancellations due to unforeseen events, we recommend that guests purchase travel insurance.

Indemnification

Renter shall indemnify, defend and hold owner harmless from any claim, loss or liability arising out of or related to any activity on the rental premises of renter and any person who comes on the premises at the invitation or with the acquiescence of the renter.